For whom?

The application is earmarked for firms and companies possessing a Department of Customer Service admitting reports about complaints or damages. Thanks to it you can also monitor the production and test work, because it serves as a platform to notify comments or inform about damages.

This programme will be necessary where reports like complaints, remarks and enquiries are submitted and served.

Benefits:

The application improves the quality of the service of a client. The introduction of this system organizes the way of service a complaint, solving damages, ensuring promptness and speed in realization of these tasks. It enables an efficient circulation of information through the exchange of information with a client and also provides information on the escalation of an incident.

The system registers activities about sub-contracting and commissioning work. In this way it enables settling of obligations between two sides of activities. This leads to reinforcement of interaction of established procedures.

Functionalities:

• submitting and registration of reports concerning complaints and damages
• enabling exchange of information among people experiencing damages among clients
• transmitting of reports in accordance with the procedure of service
• escalation of information on complaints or damages in cases where the solution to a damage may not be on time
• reporting of time necessary to solve damages, complaints